Role Overview

The Account Manager is the person in charge of managing a number of the company’s relationships with its customers. This role is responsible for building long-term relationships with a group of clients and will generally stay aligned to clients for the length of their relationship with the company. The goal is to keep clients as long as possible, whilst achieving a win-win by providing products and services to the clients which suit their needs.

Tasks may involve all day-to-day account management, service management, involvement in strategic planning, sales support, product design, systems use, procurement, and marketing.

As part of your application for this role you’re invited to apply using a one-way video interview. In this initial interview there are several questions which you answer on video. This helps us to get to know you better, you can do it at a time that suits you and if you’re not happy with any of your answers you can re-take them.


Key Success Criteria

To be successful in this role you will need to increase profitability and drive revenue growth through strategic account management.


Experience

Previous experience within the IT or MSP industry is preferred.


Skills & experience

  • Account Management experience
  • MSP solutions experience
  • Good general organisation skills
  • Ability to communicate customer needs with colleagues
  • Talent for influencing customer management
  • Ability to manage multiple projects and relationships simultaneously
  • Negotiation skills
  • Listening skills
  • Communication skills
  • Presentation skills


Responsibilities

  • Building, maintaining and managing multiple customers
  • Generate new business from existing accounts to achieve gross margin sales targets
  • Professionally present solutions and information to customers
  • Maintain accurate customer records and comply with company systems use policies
  • Upselling existing customers with new services
  • Giving presentations to critical people regarding your products and services
  • Providing accurate status reports of existing accounts and new customers
  • Operates as the main point of contact for assigned customers
  • Develops and maintains long-term relationships with accounts
  • Ensure customers receive requested products and services in a timely fashion
  • Communicates customer needs and demands to claireLOGIC management team
  • Forecasts and tracks customer account metrics
  • Manage projects within customer relationships, working to carry out customer goals while meeting company goals
  • Identifies opportunities to grow business with existing customers
  • Coordinate with staff members working on the same account to ensure consistent service
  • Service multiple customers concurrently, often meeting deadlines, including relevant monthly service reporting to customers
  • Keep accurate records of customer transactions in all relevant systems


Location

There will be a mixture of working from our offices in Abingdon, home working and meetings on customer sites.

 

Apply

As mentioned above, application is via a one-way video interview. In this initial interview there are several questions which you answer on video. This helps us to get to know you better, you can do it at a time that suits you and if you’re not happy with any of your answers you can re-take them. Good luck!
 

APPLY HERE

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