Recruiting for 1st Line IT Support Engineer

by Andre Vaux

Andre is Managing Director at claireLOGIC – a business which delivers IT and Communications services to businesses in the UK.

We have a great opportunity for a 1st line support engineer to join us! We’re looking for a talented and enthusiastic individual to join our growing team providing 1st Line support to our wide range of clients via email, telephone, remote desktop and on-site. It’s a very varied working environment!

This is a role for a self-motivated engineer to work focusing on customer service with excellent communication skills as well as a strong technical troubleshooting ability.

Based from our Abingdon office you will play an important part in supporting clients. As well as break-fix work you can also get involved in project work and get experience of a wide range of technology – so you should be open minded and keen to see new things.

You must be able to think on your feet and provide great customer service and an assuring presence. A can-do attitude is absolutely essential. This is a great opportunity to learn and get experience of a wide range of technologies. You will have the opportunity to learn as you earn – we encourage our team to train and pass exams – we reward them once they pass each one.

Essential technical experience:

  • Desktop hardware – upgrades and troubleshooting
  • Microsoft Windows 7 -> 10 – installation and troubleshooting
  • Application installation and troubleshooting such as Office

Desirable technical experience

  • Microsoft Office 365
  • Basic networking
  • Mac / IOS experience

Salary is subject to experience.

Employment benefits include 23 days’ annual leave, private healthcare and pension.

All successful applicants will need to provide evidence of identity and eligibility to work in the UK, complete a basic DBS disclosure and pass a six-month probationary period.

When applying please make sure to include your latest CV. Should you not hear back from us within 2 weeks of submitting your application, we would like to thank you for taking an interest and confirm that you were not successful on this occasion.

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