Recruiting for 2nd Line Engineers

by Andre Vaux

Andre is Managing Director at claireLOGIC – a business which delivers IT and Communications services to businesses in the UK.

At claireLOGIC we love what we do. What’s more, we’re great at what we do*. We’re not being boastful, just proud of the service we offer our clients. We’re on the lookout for more likeminded people to join our thriving team in Abingdon, so if you’re looking to be part of an expert team of IT specialists, read on. We don’t just work hard, we play hard too. You can often find us honing our hand-eye co-ordination in our breakout office space with pool and air hockey tables.

If you want to work with us, where it’s not just IT that we support, where you’re rewarded for your diligence and can make a real difference every step of the way, then we’d love to hear from you!

*We have feedback scores, so we’re not just making it up!

2nd Line Support Engineer

We have a great opportunity for a 2nd Line Support Engineer to join us!

We’re looking for a talented and enthusiastic individual to join our growing team providing 2nd Line Support to our wide range of clients via email, telephone, remote desktop and on-site. It’s a varied role with exciting opportunities to visit clients and enjoy different working environment.

This is a role for a self-motivated 2nd Line Support Engineer to work focusing on customer service with excellent communication skills as well as a strong technical troubleshooting ability.

Based from our Abingdon office you will play an important part in supporting our clients. As well as break-fix work you can also get involved in project work and get experience of a wide range of technology – so you should be open minded.

It’s important that you’re able to think on your feet and provide great customer service and be a re-assuring presence to our clients. A can-do attitude is absolutely essential.

This is a great opportunity to learn and get experience of a wide range of technologies. You will have the opportunity to grow with claireLOGIC – we actively encourage our team to train and extend their knowledge base. There are additional benefits available to you once you succeed.

Essential technical experience:

  • Desktop hardware
  • Microsoft Windows 7 > 10
  • Basic Microsoft Windows Server and Active Directory
  • Microsoft Office 365
  • Microsoft Exchange 2007 > 2013
  • Basic networking skills
  • Basic wireless knowledge

Desirable technical experience:

  • Basic VOIP knowledge
  • 3CX Phone system
  • Virtualisation (VMWare / Microsoft Hyper-V)
  • WatchGuard firewalls
  • cPanel

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