Managed IT Services

Management and Strategy

IT and Communications should be a priority and key feature of your business – not an afterthought.

A well-planned information and communications strategy can increase the productivity and profitability of your business. This could be in the form of technology to help your staff communicate better with your customers, or the management of Internet access to improve efficiency. Regular reviews are important. They help ensure we’re providing a good service, but also to discuss ideas, strategy and the long-term goals of your business.

We can match those with available technology to help you leverage tech in your marketplace. Planning and roadmaps help avoid unexpected financial surprises – such as scheduling hardware replacements or licensing costs. Depending on the size of your organisation, we can also support budget handling.

Disaster recovery and continuity

Unplanned events like natural disasters, hardware failures, malicious activity, or user errors are likely to impair, at best, or at worst completely halt your business operations and cause some downtime.

Disaster Recovery and Business Continuity is based on these three principles:

Disaster recrovery

We assess your business needs and will present you with an evaluation of options for you to consider.

We use both Cloud-based technology and on-premises servers, depending on the business need. There is a misconception that using cloud-based software means that backing up data isn’t necessary because it exists in the Cloud. However, this is untrue.

Cloud-based applications are just as vulnerable to data loss as on-premises apps. Why? Because the main cause of data loss is human error. People delete things, accidentally download malware or open phishing emails. Many Cloud software vendors are unable to distinguish if certain user actions are done in error, are malicious or deliberate.

So, whether your servers are on-premises or in the Cloud, we can make sure you have an appropriate business continuity strategy in place.

Service desk

claireLOGIC offers a range of Service Desk and Onsite Support options.

We know that issues with your IT systems can be frustrating and time consuming, so we provide responsive IT support when you need it.

Not every business requires an IT department in-house, but almost all businesses can benefit from the IT support and knowledge we provide. Whether it’s keeping an eye on your data security, explaining why your Internet is down (and fixing it), or monitoring your server storage space – we take the headache off your hands.

Our support package options can be tailored to suit your business, whether you need onsite or remote support, an annual contract or pay-as-you-go – we’ll craft a bespoke plan that delivers exactly what your business needs.

Onsite Support

For larger organisations who might benefit from more regular onsite support – we can offer as little as one day a month to five days a week.

24/7 Monitoring

We deploy tools that provide us with complete visibility of all the devices that your business has. This could be your servers, desktops, laptops, tablets or smart phones, and other networked devices.

We will always have the latest asset and data-monitoring information to ensure your support experience is completely integrated and streamlined. Our highly trained professional technicians will make sure that any issues that do arise, only cause minimal disruption to your work.

Proactive support

You want an IT partner who can react quickly to any issues that affect your business. As well as this level of support, we have a proactive approach, with our custom monitoring, to anticipate issues and fix them without you even being aware.

If it’s a potential hardware issue, we can flag this up early giving you plenty of time to make a considered decision on a replacement.

We use our strong relationships with suppliers to offer you a cost effective and fast solution with the minimum amount of disruption.

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Infrastructure support

For most companies, the IT infrastructure is composed of both physical and virtual resources. These are the arteries of your organization and information should flow easily, supporting efficiency.

Our dynamic team of professionals can support both your physical and virtual infrastructure. We also offer the option to host your infrastructure with us (complete or partial). Our virtual infrastructure service is based in the UK’s most secure datacenter, featuring easily expandable resources and private site-to-site VPN access to your network, enabling our service to become part your infrastructure.

  • GDPR compliance
  • Remote AD replication
  • Terminal Services
  • Data replication
  • Business continuity and disaster recovery

We evaluate your business needs and will present you with options. Some businesses have the common misconception that because they are using cloud-based software that backup isn’t necessary for their data because it exists in the cloud. However, this is patently untrue cloud-based applications are just as vulnerable to data loss as on-premise apps. Why? Because the #1 cause of data loss is human error. People delete things, open phishing emails, accidentally download malware, and more. Many cloud software vendors are unable to distinguish if certain user actions are done in error, are malicious or deliberate.

So, whether your severs are on-premise or in the cloud we can make sure you have appropriate business continuity strategy in place.