claireLOGIC offers a range of Service Desk and Onsite Support options.
We know that disruption to your IT systems can spell disaster for your business. Because of this we provide responsive IT support when you need it.
Not every business requires an IT department in-house – but almost all businesses can benefit from the IT support and knowledge we provide. Whether it’s keeping an eye on your data security, explaining why your internet is down and fixing it, through to monitoring your server storage space – we take the headache of all that technical stuff off your hands.
Our support package options can be tailored to suit your business – whether you need onsite or remote support, an annual contract or pay-as-you-go – we’ll find the right way to work with you.
Service Desk support is for staff and the equipment they use. claireLOGIC becomes your IT department - when your staff have issues they contact us directly for unlimited remote support.
Service Desk includes 24/7 monitoring of your systems. Due to the proactive nature we'll often know about issues before they may have become a problem to you. A proactive approach means less downtime for your teams.
Full operating system patch management is also included so you can rest assured your systems are up to date. Systems that are up to date are more secure against the latest threats.
claireLOGIC has straightforward processes that can be adapted and incorporated into your starters and leavers processes. We handle all account creation and disabling etc. and report back to HR that those tasks are complete. We can also perform staff IT inductions if they are required.
For larger organisations we can also include regular onsite support – whether a day a month or 5 days a week.
Combining a premium blend of our server and endpoint support with scheduled on-site visits.
INFRASTRUCTURE AND DESKTOP SUPPORT
Providing comprehensive server and computer support for your business.
THIRD LINE SUPPORT
Providing a backup for your in-house IT team – when they need high-level advice, extra resource for a project or even holiday cover.
PAY AS YOU GO
Ideal for project-based work or occasional support for systems which aren't business-critical.