Instant message archiving is a solution to the challenge of growing chat communication which is quick and convenient – more so than email.
New business trends like BYOD and CYOD have additionally complicated the mobile-for-business landscape. Instant messaging is now subject to the same discovery standards as email.
If your team use WhatsApp internally, or to communicate with prospects and customers, it’s often in your organisation’s best interests and for compliance requirements to retain the WhatsApp content used.
It’s a common communication trend that must be considered.
MiFID is a European directive which requires the recording of any electronic communications including “email, SMS, business to business devices, chat, instant messaging and mobile device applications.”
The FCA (Financial Conduct Authority) has sent a strong message to companies in the UK financial industry that it intends to closely oversee WhatsApp usage for business purposes. In 2019, it held a first of its kind court hearing involving a former employee of VTB Capital in London, who was charged with allegedly obstructing FCA investigation by deleting relevant WhatsApp messages.
Regulations such as MiFID mandate that organisations, especially those in regulated industries, need to be able to produce and retain business records exchanged via chat applications such as WhatsApp.
claireLOGIC offers a solution to WhatsApp chat archiving for those organisations in regulated industries or for compliance, enterprise and corporate environments:
This solution offers capture and archiving of WhatsApp calls, text, multimedia and files on corporate-issued and employee BYOD phones.
Use this solution when:
Operating the claireLOGIC WhatsApp Instant Message Archiving Solution offers compliance for those organisations and environments that need to meet MiFID regulatory standards or wish to simply archive for corporate, enterprise or other compliance needs.